Cancel Policy

Firewoods Store understands that customers may sometimes need to cancel an order. This policy explains how to request a cancellation and outlines the distinction between cancelling an order and exercising a statutory right of withdrawal.

1. Requesting an Order Cancellation

If you wish to cancel an order, please contact us as soon as possible through the contact options available on our website.

Please provide:

  • Your order number
  • The name used to place the order
  • The item or items you wish to cancel
  • A clear request to cancel the order

We will review your request and inform you of the applicable next steps.

2. Orders Not Yet Dispatched

If an order has not yet been dispatched, we will review whether it can be cancelled before shipment.

A cancellation request is not confirmed until we communicate the outcome, except where cancellation takes effect under applicable law.

3. Orders Already Dispatched

If an order has already been dispatched, it may no longer be possible to stop the shipment.

However, dispatch does not automatically remove any statutory right of withdrawal or other consumer rights that may apply. Please refer to our Refund & Return Policy for further information.

4. Statutory Right of Withdrawal

Consumers purchasing online in Germany or elsewhere in the European Union may have a statutory right of withdrawal, generally exercisable within 14 days for eligible purchases, subject to applicable legal requirements and exceptions.

Where required, information about exercising this right and the applicable withdrawal period will be provided in the legally required form.

5. Refunds Following Cancellation

Where a cancellation entitles you to a refund, the refund will be processed in accordance with applicable law and our Refund & Return Policy.

Any applicable rules regarding original shipping costs, return costs, and refund deadlines will be followed.

6. Products Excluded by Law

Certain products or transactions may be excluded from statutory withdrawal rights under applicable law. Any exclusion must be legally applicable to the specific product or transaction.

We will not rely on an exclusion where it does not apply.

7. Contact Us

To request a cancellation or ask about your rights, visit https://firewoods.store/ and use the available contact options.

Firewoods Store
Schönwalder Allee 19, 23734, Germany

This policy does not affect any mandatory statutory rights available to consumers.

Business Email- support@firewoods.store

CONTACT NUMBER : +4915733604047